Privacy Policy

Last Updated: August 8, 2026

Welcome to TeaNuma (“TeaNuma,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit teanuma.com (the “Site”) or use our membership matching and communication services (the “Services”).

By using our Site or Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Site or Services.

1. Who We Are

TeaNuma is a membership service that matches members with a companion (“TeaNuma Friend”) for private daily conversations. TeaNuma is not a medical, psychiatric, psychological, or licensed therapy service, and this policy should be read together with our Terms of Service and Disclaimer.

Contact us: Email: hello@teanuma.com Website: https://teanuma.com

2. Information We Collect

We collect the following categories of information:

2.1 Information You Provide to Us

• Account and contact information: name or nickname, phone number, email address.
• Matching questionnaire responses: answers to intake questions used to match you with a TeaNuma Friend.
• Payment information: billing details processed through our third-party payment processor (we do not store full card numbers on our servers).
• Communications content: messages, voice, or video call metadata related to scheduling and support requests you send us directly (e.g., emails to hello@teanuma.com).
• Session-related information: topics or notes you voluntarily choose to share with your TeaNuma Friend or with us, including sensitive personal matters (see Section 3, “Sensitive Information”).

2.2 Information Collected Automatically

• Device and usage data: IP address, browser type, device type, operating system, pages visited, referring URLs, and time spent on the Site.
• Cookies and similar technologies: we use cookies, pixels, and similar tracking technologies (including but not limited to the Meta Pixel and Google Ads/Google Analytics tags) to understand Site usage and to measure and improve our advertising campaigns. See Section 6 below.

2.3 Information From Third Parties

• If you communicate with your TeaNuma Friend via WhatsApp, Zoom, Google Meet, or similar third-party platforms, those platforms process your data under their own privacy policies. We do not control and are not responsible for the data practices of those third-party platforms.
• Payment processors may share transaction confirmation data with us (e.g., successful payment, subscription status).

3. Sensitive Information

Because our Services involve private, personal conversations, you may choose to share sensitive details about your mental or emotional wellbeing, relationships, habits, or personal history with your TeaNuma Friend. We encourage you to share only what you are comfortable sharing. We treat any such information you disclose to us directly (as opposed to conversations that occur entirely on third-party platforms like WhatsApp) with heightened confidentiality and do not use it for advertising or marketing purposes.

TeaNuma is not a substitute for professional medical, psychological, or psychiatric care. If you are in crisis or experiencing a medical or mental health emergency, please contact your local emergency services or a licensed professional immediately.

4. How We Use Your Information

We use the information we collect to:

• Create and manage your membership account.
• Match you with a suitable TeaNuma Friend based on your questionnaire responses.
• Process payments and manage billing/subscriptions.
• Communicate with you about your membership, scheduling, and support requests.
• Maintain the confidentiality, security, and integrity of our Services.
• Analyze, maintain, and improve our Site and Services.
• Run and measure the performance of our advertising campaigns on platforms such as Meta (Facebook/Instagram) and Google Ads, including retargeting/remarketing to people who have visited our Site.
• Comply with legal obligations and enforce our Terms of Service.

We do not sell your personal information to third parties.

5. Anonymity and How We Protect Your Identity

We understand that privacy is central to our Services. Where possible:

• You may use a nickname instead of your full legal name when communicating with your TeaNuma Friend.
• Your real name, phone number, and account details are kept internally for account administration and matching purposes and are not shared with your TeaNuma Friend beyond what is necessary to facilitate the connection (e.g., nickname and preferred contact method).
• We limit internal access to your personal and session-related information to personnel who need it to operate the Services.

6. Cookies, Pixels, and Advertising Technologies

We and our advertising partners use cookies, pixels, SDKs, and similar technologies to:

• Remember your preferences and login status.
• Understand how visitors use our Site.
• Measure the effectiveness of our advertising campaigns.
• Show you relevant ads on other platforms (retargeting), including through the Meta Pixel and Google Ads / Google Analytics tags.

These technologies may collect information such as pages visited, actions taken on the Site (e.g., signing up, starting checkout), device identifiers, and IP address. This data may be shared with Meta Platforms, Inc. and Google LLC in accordance with their respective privacy policies:

• Meta Privacy Policy: https://www.facebook.com/privacy/policy/
• Google Privacy Policy: https://policies.google.com/privacy

Your choices: You can control cookies through your browser settings, and you can opt out of personalized advertising through:

• Meta Ad Preferences: https://www.facebook.com/adpreferences/
• Google Ad Settings: https://adssettings.google.com/
• Digital Advertising Alliance opt-out: https://optout.aboutads.info/

Please note that disabling cookies may affect the functionality of the Site.

7. How We Share Your Information

We may share your information with:

• Service providers: payment processors, hosting providers, customer support tools, and analytics/advertising platforms (e.g., Meta, Google) who process data on our behalf.
• Your TeaNuma Friend: limited information necessary to facilitate your matched conversations (e.g., nickname, preferred contact platform, general topics of interest from your intake questionnaire).
• Legal and safety purposes: if required by law, legal process, or to protect the rights, property, or safety of TeaNuma, our members, or the public.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

We do not share sensitive personal disclosures made during your sessions with advertisers or unrelated third parties.

8. Data Retention

We retain your personal information for as long as your account is active and as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time (see Section 9).

9. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Object to or restrict certain processing, including for advertising purposes.
• Withdraw consent where processing is based on consent.
• Request a copy of your data in a portable format.

To exercise any of these rights, contact us at hello@teanuma.com. We will respond within a reasonable timeframe and in accordance with applicable law (e.g., GDPR for users in the EU/UK, CCPA/CPRA for California residents).

California Residents: You have the right to know what personal information is collected, to request deletion, and to opt out of the “sale” or “sharing” of personal information for cross-context behavioral advertising (which may include our use of advertising pixels). To opt out, email us at hello@teanuma.com with the subject line “Do Not Share My Information.”

EU/UK Residents: Our legal bases for processing your data include your consent, the performance of our contract with you (providing the Services), and our legitimate interests (such as improving and marketing our Services).

10. Data Security

We implement reasonable technical and organizational measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Communication Platforms

Sessions with your TeaNuma Friend may take place over third-party platforms such as WhatsApp, Zoom, or Google Meet. These platforms have their own privacy policies and security practices, which are outside of our control. We recommend reviewing the privacy policies of any third-party platform you use to communicate with your TeaNuma Friend.

12. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

13. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence, including countries that may have different data protection laws. Where required, we take steps to ensure appropriate safeguards are in place for such transfers.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised “Last Updated” date. Continued use of the Site or Services after changes are posted constitutes your acceptance of the updated policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: hello@teanuma.com Website: https://teanuma.com