Terms and Conditions

Last Updated: August 8, 2026

These Terms and Conditions (“Terms”) govern your access to and use of teanuma.com (the “Site”) and the membership matching and conversation services offered by TeaNuma (“TeaNuma,” “we,” “us,” or “our”) (collectively, the “Services”).

PLEASE READ THESE TERMS CAREFULLY. BY CREATING AN ACCOUNT, PURCHASING A MEMBERSHIP, OR OTHERWISE USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. If you do not agree, do not use the Services.

Contact: hello@teanuma.com

1. Eligibility

You must be at least 18 years old to use the Services. By using the Services, you represent and warrant that you are 18 or older and that you have the legal capacity to enter into these Terms. We reserve the right to request proof of age and to terminate accounts of anyone we believe to be underage.

2. Nature of the Services — Not Medical or Professional Care

TeaNuma is a paid companionship and conversation membership service. It is NOT:

• A medical, psychiatric, psychological, or counseling service.
• A substitute for therapy, treatment, diagnosis, or professional mental health care.
• Provided by licensed therapists, counselors, physicians, or clinicians (unless separately and explicitly disclosed to you in writing).

Your “TeaNuma Friend” is a companion who talks with you for support, conversation, and companionship. Nothing shared during your sessions constitutes medical advice, and no therapist-patient, doctor-patient, or other clinical relationship is formed by using the Services.

If you are experiencing a medical or mental health emergency, suicidal thoughts, or crisis of any kind, do not rely on TeaNuma. Contact your local emergency services immediately or a licensed medical/mental health professional. We are not equipped and do not undertake to provide emergency response, crisis intervention, or mandated reporting services.

You acknowledge that you use the Services voluntarily, at your own discretion, and assume full responsibility for decisions you make based on conversations that occur through the Services.

3. No Guaranteed Outcomes

We make no representations, warranties, or guarantees regarding any specific emotional, psychological, relational, financial, or lifestyle outcome from using the Services, including but not limited to claims of reduced stress, improved habits, or improved mental clarity. Individual results vary, and any testimonials, marketing statements, or comparisons (including comparisons to therapy) are illustrative and not a guarantee of your personal experience.

4. Account Registration

To use the Services, you must provide accurate registration information, including a working contact method and, where applicable, payment details. You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activity that occurs under your account.
• Notifying us promptly at hello@teanuma.com of any unauthorized use.

We reserve the right to refuse registration, suspend, or terminate any account at our sole discretion, including where we believe these Terms have been violated.

5. Matching Process

Upon completing our intake questionnaire, we will attempt to match you with a compatible TeaNuma Friend, generally within 24 hours. We do not guarantee:

• That any particular match will be made available.
• The suitability, compatibility, availability, or continued availability of any TeaNuma Friend.
• That a rematch will be provided within any specific timeframe if requested.

We reserve the right to reassign, replace, or discontinue any TeaNuma Friend match at our discretion, with or without notice.

6. Membership Plans, Billing, and Cancellation

6.1 Plans

We currently offer weekly and monthly membership plans as described on the Site. Pricing, session frequency, and features are subject to change; we will provide reasonable notice of material pricing changes to active members.

6.2 Billing

By subscribing, you authorize us (or our third-party payment processor) to charge your provided payment method on a recurring basis (weekly or monthly, depending on your selected plan) until you cancel.

6.3 Cancellation

You may cancel your membership at any time through your account settings or by emailing hello@teanuma.com. Cancellation will take effect at the end of your current billing period. Unless required by law, we do not provide refunds or credits for partial billing periods, unused sessions, or skipped days. Unused session days do not roll over to future weeks or periods.

6.4 Price Changes and Errors

We reserve the right to correct billing errors or inaccuracies, even if payment has already been requested or received, and to refuse or cancel orders placed based on inaccurate pricing.

7. Third-Party Communication Platforms

Sessions may take place via WhatsApp, Zoom, Google Meet, or other third-party platforms chosen by you and your TeaNuma Friend. We are not responsible for:

• The availability, functionality, security, or privacy practices of any third-party platform.
• Any content, conduct, or data handling that occurs on those platforms.

Your use of third-party platforms is governed by their own terms of service and privacy policies, and you use them at your own risk.

8. User Conduct

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable law or regulation.
• Harass, threaten, abuse, defame, stalk, or otherwise harm your TeaNuma Friend or any other person in connection with the Services.
• Impersonate any person or misrepresent your identity, age, or affiliation.
• Attempt to solicit, contact, or engage TeaNuma Friends outside of the platform’s intended purpose, or to circumvent our matching/membership system.
• Share sexually explicit content, solicit sexual services, or engage in conduct of a romantic/sexual nature with your TeaNuma Friend; the Services are strictly for supportive, non-romantic, non-sexual conversation.
• Record, publish, or distribute any conversation without the express written consent of all parties involved, except as permitted by applicable law.
• Attempt to reverse-engineer, hack, scrape, or interfere with the Site or Services.
• Use the Services to distribute malware, spam, or engage in fraudulent activity.

We reserve the right to immediately suspend or terminate access, without refund, for any violation of this section.

9. Confidentiality — Mutual Expectations

We ask both members and TeaNuma Friends to treat conversations as private and confidential. However:

• We cannot guarantee absolute confidentiality, particularly regarding conversations conducted on third-party platforms outside our control (see Section 7).
• We may disclose information where required by law, to prevent harm to you or others, or as described in our Privacy Policy (e.g., where we have a good-faith belief that disclosure is necessary to protect the safety of any person).
• TeaNuma Friends are independent companions and are contractually expected to maintain confidentiality, but we cannot guarantee their individual conduct and are not liable for any breach of confidentiality by a TeaNuma Friend or any other member.

10. Independent Contractor Status of TeaNuma Friends

TeaNuma Friends are independent contractors, not employees or agents of TeaNuma, unless otherwise stated. We do not control the specific content of conversations between you and your TeaNuma Friend and are not responsible for the advice, opinions, or statements made by a TeaNuform Friend during a session.

11. Intellectual Property

All content on the Site, including text, graphics, logos, and software (excluding user-submitted content), is owned by or licensed to TeaNuma and is protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our content without prior written permission.

12. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

We do not warrant or guarantee the qualifications, conduct, reliability, or suitability of any TeaNuma Friend beyond our internal matching process.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• TeaNuma, its owners, employees, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to emotional distress, loss of data, loss of profits, or personal injury, arising out of or related to your use of the Services.
• Our total aggregate liability to you for any claim arising out of or relating to these Terms or the Services shall not exceed the total amount you paid to TeaNuma in the three (3) months preceding the event giving rise to the claim.
• These limitations apply regardless of the legal theory on which the claim is based (contract, tort, negligence, strict liability, or otherwise), even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless TeaNuma and its owners, employees, contractors, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your use or misuse of the Services; (b) your violation of these Terms; (c) your violation of any rights of another person or entity; or (d) any content or conduct you submit or engage in through the Services.

15. Termination

We may suspend or terminate your account and access to the Services at any time, with or without cause or notice, including for violation of these Terms. Upon termination, your right to use the Services will immediately cease. Sections of these Terms that by their nature should survive termination (including Sections 2, 3, 9, 10, 12, 13, 14, 16, and 17) will survive.

You may terminate your account at any time as described in Section 6.3.

16. Dispute Resolution and Governing Law

(This section should be finalized by a licensed attorney based on the jurisdiction(s) in which you operate and where your members are located.)

• Governing Law: These Terms are governed by the laws of [Insert Your Jurisdiction — e.g., the United Arab Emirates], without regard to conflict of law principles.
• Informal Resolution: Before filing any claim, you agree to first contact us at hello@teanuma.com to attempt to resolve the dispute informally.
• Arbitration/Venue: [Insert your preferred dispute resolution mechanism — e.g., binding arbitration, or exclusive jurisdiction of courts located in ______.]
• Class Action Waiver: To the extent permitted by law, you agree to resolve disputes with us only on an individual basis and waive any right to participate in a class action or class-wide arbitration.

17. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and TeaNuma regarding the Services.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
• No Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
• Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.
• Force Majeure: We are not liable for any failure or delay in performance resulting from causes beyond our reasonable control.

18. Changes to These Terms

We may update these Terms from time to time. We will post the updated version on this page with a revised “Last Updated” date, and material changes may be communicated via email or Site notice. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

19. Contact Us

If you have questions about these Terms, please contact us at:

Email: hello@teanuma.com Website: https://teanuma.com